{"id":98,"date":"2023-03-27T17:57:02","date_gmt":"2023-03-27T15:57:02","guid":{"rendered":"https:\/\/shop.tuv-austria.ro\/?page_id=98"},"modified":"2023-03-27T17:58:56","modified_gmt":"2023-03-27T15:58:56","slug":"termeni-si-conditii","status":"publish","type":"page","link":"https:\/\/shop.tuv-austria.ro\/termeni-si-conditii\/","title":{"rendered":"Termeni \u0219i condi\u021bii"},"content":{"rendered":"<p>Site-ul tuv-austria.ro este proprietatea societ\u0103\u021bii\u00a0<strong>TUV AUSTRIA ROMANIA SRL<\/strong> cu sediul \u00een\u00a0 <strong>Bucure\u0219ti, Calea Plevnei nr. 139 B, corp A, Sector 6,<\/strong> av\u00e2nd Cod unic de \u00eenregistrare RO 19231430, \u00eenregistrat\u0103 la Registrul Comer\u021bului cu nr. J40\/22370\/2007, telefon 021 315 32 95, fax 021 315 32 96, email office@tuv-austria.ro, cont bancar IBAN:\u00a0RO67 BACX 0000 0000 9226 4250\u00a0 deschis la UniCredit Bank &#8211; Grigore Mora<\/p>\n<p style=\"text-align: center;\"><strong>A. COMENZI ONLINE<\/strong><\/p>\n<ul>\n<li>O comand\u0103 online poate con\u021bine unul sau mai multe servicii.<\/li>\n<li>Poate plasa o comand\u0103 pe site orice persoan\u0103 fizic\u0103 sau juridic\u0103. Serviciul \u00eel pute\u021bi alege din sec\u021biunea Shop, <a href=\"https:\/\/www.tuv-austria.ro\/Shop\/\">https:\/\/shop.tuv-austria.ro\/<\/a>, verific\u00e2nd \u00een prealabil disponibilitatea acestuia.<\/li>\n<li>Ad\u0103ugarea unui serviciu \u00een co\u0219ul de cump\u0103r\u0103turi, f\u0103r\u0103 definitivarea procedurii de achizi\u021bie, nu va conduce la transmiterea unei comenzi ferme, iar TUV AUSTRIA Romania nu va avea obliga\u021bia\u00a0 de a presta\/furniza respectivul serviciu.<\/li>\n<li>O comand\u0103 va fi considerat\u0103 drept finalizat\u0103 doar dup\u0103 parcurgerea tuturor etapelor din meniul \u201c<strong>Finalizare Comand\u0103\u201d<\/strong> \u0219i doar dup\u0103 confirmarea pl\u0103\u021bii integrale a serviciilor alese. Plata se va considera efectuat\u0103 \u00een momentul credit\u0103rii contului nostru cu suma aferent\u0103 serviciilor achizi\u021bionate de c\u0103tre dumneavoastr\u0103. De asemenea, o comand\u0103 este considerat\u0103 finalizat\u0103 la primirea e-mailului de confirmare privind plata serviciului.<\/li>\n<li>Clien\u021bii pot comanda urm\u00e2nd pa\u0219ii:<\/li>\n<\/ul>\n<ol>\n<li>Alege\u021bi serviciul\/serviciile dorite<\/li>\n<li>Adauga\u021bi \u00een co\u0219<\/li>\n<li>Continua\u021bi cu finalizarea comenzii &#8211; introduce\u021bi datele de facturare (Persoana fizic\u0103 sau Persoan\u0103 Juridic\u0103)<\/li>\n<li>Alege\u021bi modalitatea de plat\u0103. Dac\u0103 ai ales plata cu cardul ve\u021bi primi \u00een cel mai scurt timp un mail privind confirmarea pl\u0103\u021bii.<\/li>\n<li>Plaseaz\u0103 comanda<\/li>\n<\/ol>\n<ul>\n<li>Analizele de laborator se consider\u0103 numai \u00een mod exclusiv analizele efectuate \u00een cadrul laboratorului TUV AUSTRIA Rom\u00e2nia. Pachetele de analize <strong>NU INCLUD<\/strong> prelevarea \u0219i colectarea probelor de c\u0103tre TUV AUSTRIA Romania.<\/li>\n<li>Probele vor fi prelevate \u0219i transmise de c\u0103tre client (curier sau predare personal\u0103) la adresa laboratorului nostru.<\/li>\n<li>\u00cen situa\u021bia \u00een care dori\u021bi ca prelevarea sa fie efectuat\u0103 de un specialist TUV AUSTRIA Rom\u00e2nia, se va ad\u0103uga \u00een co\u0219ul de cump\u0103r\u0103turi serviciul de \u201c<strong>Prelevare probe\u201d.<\/strong><\/li>\n<li>In lipsa solicit\u0103rii serviciului de prelevare probe, TUV AUSTRIA Romania nu va avea obliga\u021bia de a presta\/furniza serviciul de analiz\u0103 p\u00e2n\u0103 la momentul primirii probelor de la Client.<\/li>\n<li>\u00cen situa\u021bia \u00een care clientul alege transmiterea probelor prin curier, TUV AUSTRIA Romania nu \u00ee\u0219i asum\u0103 nicio responsabilitate privind transportul acestora \u0219i a eventualelor situa\u021bii ce pot ap\u0103rea (deteriorare, pierdere, etc.)<\/li>\n<li>\u00cen urma plas\u0103rii comenzii, efectu\u0103rii pl\u0103\u021bii, clientul prime\u0219te un mail de confirmare.<\/li>\n<li>Clientul va primi un mail de confirmare privind recep\u021bia probelor si conformitatea acestora.<\/li>\n<li>Buletinul de analize se va transmite prin e-mail la finalizarea testelor\/analizelor.<\/li>\n<li>\u00cen cazul cursurilor de formare profesional\u0103, dup\u0103 efectuarea pl\u0103\u021bii, clientul prime\u0219te un email de confirmare a pl\u0103\u021bii. \u00cen urma confirm\u0103rii se va transmite automat un email care va con\u021bine toate informa\u021biile necesare pentru logare: user, parola.<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><strong>B. PRE\u021aUL SERVICIULUI. FACTURAREA. PLATA.<\/strong><\/p>\n<ul>\n<li>Pre\u021burile serviciilor v\u00e2nz\u0103torului sunt cele afi\u0219ate pe site, sunt pre\u021buri finale, exprimate \u00een RON (inclusiv TVA).<\/li>\n<li>Pentru pl\u0103\u021bile cu card bancar, tranzac\u021bia va ap\u0103rea pe extrasul de cont al clientului pl\u0103titor ca \u201dTUV AUSTRIA ROMANIA\u201d. Plata se va efectua in lei.<\/li>\n<li>Pentru serviciile comercializate pe site-ul www.tuv-austria.ro, pre\u021bul va fi indicat exclusiv \u00een lei. Acest pre\u021b nu include T.V.A., \u00eens\u0103 vom face men\u021biunile necesare acolo unde este nevoie pentru a v\u0103 informa \u00een mod corect.<\/li>\n<li>Factura aferent\u0103 serviciilor comandate se va emite pe baza datelor de identificare pe care clientul le va comunica \u00een formularul de comand\u0103. \u00cen acest sens, clientul are obliga\u021bia de a furniza TUV AUSTRIA Romania toate datele \u0219i informa\u021biile necesare pentru emiterea facturii. Factura se va transmite \u00eenainte de prestarea serviciilor comandate pe adresa de mail comunicata in formularul de comanda.<\/li>\n<li>Pre\u021bul si modalitatea de plat\u0103 \u0219i termenul de plat\u0103 sunt men\u021bionate \u00een fiecare comand\u0103.<\/li>\n<li>Plata servicilor se efectueaz\u0103 de c\u0103tre cump\u0103r\u0103tor \u00een oricare dintre urm\u0103toarele modalit\u0103\u021bi:<br \/>\n&#8211;\u00a0Plata on-line cu cardul;<br \/>\n&#8211; Prin transfer bancar \u00een contul bancar al v\u00e2nz\u0103torului.<\/li>\n<\/ul>\n<ul>\n<li>Pentru a v\u0103 oferi op\u021biunea pl\u0103\u021bii online, folosim platforma de procesare pl\u0103\u021bi NETOPIA PAYMENTS. Atunci c\u00e2nd opta\u021bi pentru plata online, ve\u021bi fi redirec\u021bionat c\u0103tre platforma NETOPIA PAYMENTS, \u00een care vi se vor solicita anumite date personale \u00een func\u021bie de metoda de plat\u0103 aleas\u0103 &#8211; spre exemplu, datele de card (num\u0103rul cardului, numele si prenumele de\u021bin\u0103torului cardului, data expir\u0103rii \u0219i codul de securitate de pe spatele cardului). Aceste date de card sunt folosite strict pentru procesarea pl\u0103\u021bii prin intermediul platformei NETOPIA PAYMENTS \u0219i nu ne sunt comunicate de catre procesatorul de pl\u0103\u021bi. \u00cen anumite situa\u021bii, putem transmite direct c\u0103tre platforma NETOPIA PAYMENTS o serie de informa\u021bii cu privire la tranzac\u021bie, anume: valoarea tranzac\u021biei, num\u0103r de telefon si adresa e-mail (dac\u0103 acesteaau fost completate \u00een formularul de comanda). Pentru a putea asigura urm\u0103rirea tranzac\u021biilor \u0219i decontarea pl\u0103\u021bilor, NETOPIA PAYMENTS ne furnizeaz\u0103 rapoarte cu privire la pl\u0103\u021bile pe care le \u00eencas\u0103m. Aceste rapoarte pot includ date personale ale pl\u0103titorilor (nume, prenume, e-mail, nr. telefon, adresa de facturare). NETOPIA PAYMENTS ne transmite aceste date ca parte a serviciilor de procesare a pl\u0103\u021bilor. \u00cen cazul \u00een care apar probleme legate strict de procesarea pl\u0103\u021bii dvs., ve\u021bi putea fi contactat \u00een mod direct de c\u0103tre reprezentan\u021bii NETOPIA PAYMENTS pentru solu\u021bionarea acestora. Platforma NETOPIA PAYMENTS prelucreaz\u0103 datele dvs. personale \u00een calitate de operator independent pentru procesarea pl\u0103\u021bii online. Pute\u021bi consulta mai multe detalii despre politica acestora de prelucrare a datelor dvs. personale colectate \u00een vederea proces\u0103rii pl\u0103\u021bii aici: <strong><a href=\"https:\/\/netopia-payments.com\/nota-de-informare-gdpr-platitori\/\">https:\/\/netopia-payments.com\/nota-de-informare-gdpr-platitori\/<\/a><\/strong><\/li>\n<li>Tranzac\u0163iile sunt securizate la un nivel ridicat. NETOPIA PAYMENTS nu stocheaz\u0103 datele confiden\u0163iale de pe cardul cu care se realizeaz\u0103 tranzac\u0163ia, ci doar transmite datele necesare criptate prin intermediul unei conexiuni sigure cu banca.<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><strong>C. DREPTUL DE RETRAGERE AL CLIENTULUI<\/strong><\/p>\n<ul>\n<li>\u00cen cazul analizelor de laborator, clientul poate renun\u021ba la cererea transmis\u0103 p\u00e2n\u0103 la confirmarea c\u0103 probele recep\u021bionate sunt conforme.<\/li>\n<li>Retragerea cererii \u00een condi\u021biile men\u021bionate presupune returnarea contravalorii serviciului mai putin un procent de 1% din valoarea total\u0103 a tranzac\u021biei, reprezent\u00e2nd cheltuieli financiare suportate de TUV AUSTRIA Romania.<\/li>\n<li>Cursurile de formare profesional\u0103 sunt exceptate de la dreptul de retragere, \u00een conformitate cu legisla\u021bia \u00een vigoare, fiind vorba despre furnizarea de con\u021binut digital care nu este livrat pe un suport material, iar prestarea a \u00eenceput cu acordul prealabil expres al Clientului in momentul plas\u0103rii comenzii \u0219i transmiterii \u00een mod automat a datelor de identificare \u00een platform\u0103. Astfel, nu putem oferi un drept de retragere, respectiv sumele achitate pentru acest curs nu vor putea fi restituite. \u00cen acest sens, prin plata unui curs de formare profesional\u0103, v\u0103 oferi\u021bi acordul \u00een mod expres cu privire la imposibilitatea de a v\u0103 mai retrage de la \u00eenscriere, respectiv imposibilitatea de mai ob\u021bine restituirea sumelor de bani achitate c\u0103tre TUV AUSTRIA Romania pentru \u00eenscrierea la curs\/cursuri.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Site-ul tuv-austria.ro este proprietatea societ\u0103\u021bii\u00a0TUV AUSTRIA ROMANIA SRL cu sediul \u00een\u00a0 Bucure\u0219ti, Calea Plevnei nr. 139 B, corp A, Sector 6, av\u00e2nd Cod unic de \u00eenregistrare RO 19231430, \u00eenregistrat\u0103 la Registrul Comer\u021bului cu nr. J40\/22370\/2007, telefon 021 315 32 95, fax 021 315 32 96, email office@tuv-austria.ro, cont bancar IBAN:\u00a0RO67 BACX 0000 0000 9226 4250\u00a0 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-98","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Termeni \u0219i condi\u021bii - TUV Austria Shop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shop.tuv-austria.ro\/termeni-si-conditii\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Termeni \u0219i condi\u021bii - TUV Austria Shop\" \/>\n<meta property=\"og:description\" content=\"Site-ul tuv-austria.ro este proprietatea societ\u0103\u021bii\u00a0TUV AUSTRIA ROMANIA SRL cu sediul \u00een\u00a0 Bucure\u0219ti, Calea Plevnei nr. 139 B, corp A, Sector 6, av\u00e2nd Cod unic de \u00eenregistrare RO 19231430, \u00eenregistrat\u0103 la Registrul Comer\u021bului cu nr. 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